Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.
I. WHAT KIND OF INFORMATION DO WE COLLECT FROM YOU WHEN YOU VISIT OUR SITE?
When you visit tvhwines.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.
We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.
II. SHARING OF PERSONAL INFORMATION – WE DON’T DO IT.
Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.
III. NEWSLETTER OPT-OUT.
If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.
IV. CONSUMER INQUIRIES AND PRIVACY.
If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.
V. PROTECTING YOUR INFORMATION.
All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Vineyard House, LLC’s relationship with you in the context of this website.
The term “The Vineyard House, LLC.” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.
Wine-Specific Conditions
LEGAL REQUIREMENTS
You must be 21 years of age or older, to order or receive alcoholic beverages from The Vineyard House, LLC. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from The Vineyard House, LLC. are not for resale, and are for personal consumption only.
CREDIT CARD CHARGES
Orders are by credit card only. We accept Visa, MasterCard, and American Express.
MINIMUM PURCHASE
No minimum purchase is required.
STATES AUTHORIZED FOR DIRECT SHIPMENT
Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states except (Alabama, Delaware, Kentucky, Mississippi, and Utah). If The Vineyard House, LLC is unable to ship directly to your state, we can arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by The Vineyard House LLC.
SHIPPING COSTS
UPS is The Vineyard House, LLC’s carrier of choice. Ground shipping is provided by UPS at current market rates. *Note – If the customer selects UPS Air as his or her carrier, the customer pays all shipping charges, regardless of his or her wine club membership or purchase amount.
WINE IS A DELICATE COMMODITY
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. The Vineyard House, LLC is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@tvhwines.com to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 707.944.0392 for return instructions.
The Vineyard House Winery application and the associated The Vineyard House Winery website available at {tvhwines.com} (“{Winery}”) are owned and operated by The Vineyard House Winery, LLC (us we or our). This The Vineyard House Winery privacy policy (the Privacy Policy) is intended to inform you of our policies and practices regarding the collection, use and disclosure of any information you submit to us through The Vineyard House Winery. This includes Personal Information, which is information about you that is personally identifiable such as your name, e-mail address, user ID number, and other non-public information that is associated with the foregoing, as well as Anonymous Information, which is information that is not associated with or linked to your Personal Information and does not permit the identification of individual persons.
USER CONSENT
By accessing or otherwise usingThe Vineyard House Winery}, you agree to the terms and conditions of this Privacy Policy and the associated Terms of Service (set forth on {terms of service URL}) you expressly consent to the processing of your Personal Information and Anonymous Information according to this Privacy Policy. Your Personal Information may be processed by us in the country where it was collected as well as other countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.
REGARDING CHILDREN
Children under the age of 13 are not permitted to use The Vineyard House Winery and we do not intentionally collect or maintain Personal Information from those who are under 13 years old. Protecting the privacy of children is very important to us. Thus, if we obtain actual knowledge that a user is under 13, we will take steps to remove that user’s Personal Information from our databases. We recommend that children between the ages of 13 and 18 obtain their parent’s permission before submitting information over the internet. By using The Vineyard House Winery, you are representing that you are at least 18 years old, or that you are at least 13 years old and have your parents’ permission to use The Vineyard House Winery.
Collection and Use of Information
PERSONAL INFORMATION
In general, we collect Personal Information that you submit to us voluntarily through {Mailing List, Club Members, visit requests, etc}. We also collect information that you submit in the process of creating or editing your account and user profile on {Mailing List, Club Members, visit requests, etc}. For example, our registration and login process requires you to provide us with your name, valid email address and password of your choice. When you personalize your profile and use the features of {Mailing List, Club Members, visit requests, etc}
}, we will collect any information you voluntarily provide, and we may also request optional information to support your use of {Mailing List, Club Members, visit requests, etc}, such as your year of birth, gender and other demographic information. We collect information in the form of the content that you submit during your use of {Mailing List, Club Members, visit requests, etc}, such as photos, comments, ratings and other information you choose to submit. We may also collect information about you and your friends, from any social network you may have connected from, in order to provide you with a more personalized experience. For instance, we may collect your user ID or profile information that you have permitted to be displayed through {Mailing List, Club Members, visit requests, etc} in order to display you as a friend or in association with your profile and collections. When you order our products or services, you will need to submit your credit card or other payment information so that our service providers can process your payment for those products and services. If you choose to sign up to receive information about products or services that may be of interest to you, we will collect your email address and all related information. Additionally, we collect any information that you voluntarily enter, including Personal Information, into any postings, comments, or forums within the {Mailing List, Club Members, visit requests, etc} community.
PERSONAL INFORMATION FROM OTHER SOURCES
We may receive Personal Information about you from other sources with which you have registered, companies who we have partnered with (collectively, Partners) or other third parties. We may associate this information with the other Personal Information we have collected about you.
E-MAIL AND E-MAIL ADDRESSES
If you send an e-mail to us, or fill out our Feedback form through {Mailing List, Club Members, visit requests, etc}, we will collect your e-mail address and the full content of your e-mail, including attached files, and other information you provide. We may use and display your full name and email address when you send an email notification to a friend through {Mailing List, Club Members, visit requests, etc} or the social network from which you have connected to {Mailing List, Club Members, visit requests, etc} (such as in an invitation, or when sharing your content). Additionally, we use your email address to contact you on behalf of your friends (such as when someone sends you a personal message) or notifications from a social network or other website with whom you have registered to receive such notifications. We may use this e-mail address to contact you, for things such as notifications of limited edition shop sales and other related information. You may indicate your preference to stop receiving further promotional communications as further detailed below.
INFORMATION COLLECTED VIA TECHNOLOGY
As you use {Mailing List, Club Members, visit requests, etc}, certain information may also be passively collected and stored on our or our service providers’ server logs, including your Internet protocol address, browser type, and operating system. We also use Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the solutions and information for which you searched and viewed, or on which of the advertisements displayed on {Mailing List, Club Members, visit requests, etc} you clicked. This type of information is collected to make {Mailing List, Club Members, visit requests, etc} and solutions more useful to you and to tailor the experience with {Mailing List, Club Members, visit requests, etc} to meet your special interests and needs. An Internet protocol address or IP Address is a number that is automatically assigned to your computer when you use the Internet. In some cases your IP Address stays the same from browser session to browser session; but if you use a consumer internet access provider, your IP Address probably varies from session to session. For example, we, or our service providers, may track your IP Address when you access {Mailing List, Club Members, visit requests, etc} to assist with ad targeting. Cookies are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience with {Mailing List, Club Members, visit requests, etc}. Persistent Cookies can be removed by following your Internet browser help file directions. In order to use our services offered through {Mailing List, Club Members, visit requests, etc}, your web browser must accept Cookies. If you choose to disable Cookies, some aspects of {Mailing List, Club Members, visit requests, etc} may not work properly, and you will not be able to receive our services. We may also enable advertisers and ad servers to promote third-party products and/or services by placing advertisements on {Mailing List, Club Members, visit requests, etc}. These advertisers and ad servers may use Cookies and/or Web Beacons (which are usually small, transparent graphic images) in order to monitor information related to served advertisements. Clicking on such advertisements will direct you to the website of a third-party and the advertiser. This Privacy Policy does not cover the privacy practices of any advertisers or ad servers.
USE AND DISCLOSURE OF INFORMATION
Except as otherwise stated in this Privacy Policy, we do not generally sell, trade, rent, or share the Personal Information that we collect with third parties, unless you ask or authorize us to do so. In general, Personal Information you submit to us is used by us to provide you access to {Mailing List, Club Members, visit requests, etc}, to improve {Mailing List, Club Members, visit requests, etc}, to better tailor the features, performance, and support of {Mailing List, Club Members, visit requests, etc} and to offer you additional information, opportunities, promotions and functionality from us, our partners or our advertisers at your request. Additionally, we do share your content preferences and other information with the social network from which you have connected to {Mailing List, Club Members, visit requests, etc}, along with those companies and persons you have asked us to share your information with. We may provide your Personal Information to third-party service providers who work on behalf of or with us to provide some of the services and features of {Mailing List, Club Members, visit requests, etc} and to help us communicate with you. Examples of such services include sending email, analyzing data, providing marketing assistance, processing payments (including credit card payments), and providing customer service. We require our third-party service providers to promise not to use such information except as necessary to provide the relevant services to us. We may share some or all of your Personal Information with our third-party partners, those with whom we have a co-branding or promotional relationship, or other third-parties about whom you are otherwise notified and do not request to opt out of such sharing. This Privacy Policy does not cover the use of your personally identifiable information by such third-parties. We do not maintain responsibility for the manner in which third parties, including, without limitation, social networks, other partners and advertisers, use or further disclose Personal Information collected from you in accordance with this Privacy Policy, after we have disclosed such information to those third parties. If you do not want us to use or disclose Personal Information collected about you in the manners identified in this Privacy Policy, you may not use {Mailing List, Club Members, visit requests, etc}. Although we currently do not have a parent company, any subsidiaries, joint ventures, or other companies under a common control, we may in the future, and we may share some or all of your Personal Information with these companies, in which case we will require them to honor this Privacy Policy. In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of ours or that acquirer’s assets may continue to process your Personal Information as set forth in this Privacy Policy. We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend our rights or property, you, or third parties. You hereby consent to us sharing your Personal Information under the circumstances described herein.
THE ABILITY OF OTHERS TO VIEW YOUR INFORMATION
Helping you to protect your information is a vital part of our mission. It is up to you to make sure you are comfortable with the information you choose to provide us and the information you choose to publish. You understand that when you use {Mailing List, Club Members, visit requests, etc}, certain information you post or provide through {Mailing List, Club Members, visit requests, etc}, such as your name, profile, comments, posts and ratings, may be shared with other users and posted on publicly available portions of {Mailing List, Club Members, visit requests, etc}, including without limitation, chatrooms, bulletin and message boards, along with other public forums. Please keep in mind that if you choose to disclose Personal Information when posting comments or other information or content through {Mailing List, Club Members, visit requests, etc}, this information may become publicly available and may be collected and used by others, including people outside the {Mailing List, Club Members, visit requests, etc} community. We will not have any obligations with respect to any information that you post to parts of {Mailing List, Club Members, visit requests, etc} available to others, and recommend that you use caution when giving out personal information to others in public forums online or otherwise. We also share the information you publish with other third parties.
THIRD PARTY SITES AND ADVERTISING
{Mailing List, Club Members, visit requests, etc} may contain links to other websites. Please be aware that we are not responsible for the privacy practices or the content of such other websites. We encourage our users to read the privacy statements of each and every website they visit. This {Mailing List, Club Members, visit requests, etc} applies solely to information collected by us through {Mailing List, Club Members, visit requests, etc} and does not apply to these third-party websites. The ability to access information of third- parties from {Mailing List, Club Members, visit requests, etc}, or links to other websites or locations, is for your convenience and does not signify our endorsement of such third-parties, their products, their services, other websites, locations or their content.
YOUR CHOICES REGARDING YOUR PERSONAL INFORMATION
We offer you choices regarding the collection, use, and sharing of your Personal Information. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to opt-out by following the unsubscribe instructions provided in the promotional e-mail you receive or by contacting us directly (please see contact information below). Despite your indicated email preferences, we may send you administrative emails regarding {Mailing List, Club Members, visit requests, etc}, including, for example, administrative confirmations, and notices of updates to our Privacy Policy if we choose to provide such notices to you in this manner. You may change any of your profile information by editing it in the profile settings page. You may request deletion of your Personal Information by contacting us at info@tvhwines.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives.
FEEDBACK
If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with your Personal Information. We will collect any information contained in such feedback and will treat the Personal Information in it in accordance with this Privacy Policy. You agree that any such comments and any email we receive becomes our property. We may use feedback for marketing purposes or to add to or modify our services without paying any royalties or other compensation to you.
SECURITY
We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. Even though we have taken significant steps to protect your Personal Information, no company, including us, can fully eliminate security risks associated with Personal Information.
CONTACT AND REVISIONS
If you have questions or concerns about our Privacy Policy, please contact us at:info@tvhwines.com. This Privacy Policy is subject to occasional revision at our discretion, and if we make any substantial changes in the way we use your Personal Information, we will post an alert on this page. If you object to any such changes, you must cease using {Mailing List, Club Members, visit requests, etc}. Continued use of {Mailing List, Club Members, visit requests, etc} following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms d conditions of such changes.
When you opt-in to the service, we will send you an SMS message to confirm your signup.
You can cancel the SMS service at any time. Just text STOP to 7073982603. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If at any time you forget what keywords are supported, just text HELP to 7073982603. After you send the SMS message HELP to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
We are able to deliver messages to the following mobile phone carriers:
Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile.
Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive {message frequency}. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to info@tvhwinery.com.
If you have any questions regarding privacy, please read our Privacy Policies above.
